Terms & Conditions

These Terms and Conditions of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("Customer" or "You"), and Luso-Brasileiro Food & Wine ("Company," "We," "Us," or "Our"), concerning your access to and use of the [Your Website URL] website (the "Site") and our services. By accessing or using the Site, you agree to be bound by all of these Terms. **IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE.**

A. Product Availability and Description

We make every effort to display the colors, features, specifications, and details of the products available on the Site accurately. However, we do not guarantee that the colors, descriptions, or availability will be accurate, complete, reliable, current, or free of errors. All products are subject to availability, and we cannot guarantee items will be in stock. We reserve the right to discontinue any product at any time for any reason.

B. Age Restricted Goods (Alcohol/Vapes)

By placing an order for alcohol or vape or e-liquids, you represent and warrant that you are **at least 18 years of age** or older, and that the person receiving the delivery is also of legal drinking and smoking age. We reserve the right to request proof of age and to refuse delivery if proof cannot be provided.

C. Food & Perishable Goods

Our food products, including frozen, refrigerated, and fresh items, require specific handling. By purchasing perishable goods, you acknowledge that:

• You must ensure someone is available to receive the delivery on the specified date.
• We are not responsible for spoilage due to failed delivery attempts or incorrect storage after delivery.
• Allergens: It is your responsibility to review the ingredient lists and allergen warnings on the product page and packaging. We are not liable for allergic reactions.

A. Pricing and Payment

All prices listed on the Site are subject to change without notice. We accept the following forms of payment: Visa, Mastercard, PayPal. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site.

B. Shipping and Delivery

• Risk of Loss: The risk of loss and title for all items purchased passes to you upon our delivery to the carrier.
• Shipping Times: Any shipping and delivery dates provided are estimates only and are not guaranteed.
• Geographical Restrictions: We reserve the right to limit shipping to certain geographical areas.

C. Taxes

You are responsible for any sales tax, VAT, duties, or other fees associated with your purchase.

A. General Policy

Due to the nature of our products (specialty food and wine), all sales are generally considered **final** except in the case of damaged or defective goods.

B. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, you must notify us within 24hrs of delivery by emailing [Your Brand Email Address] with photo evidence. We will, at our discretion, offer a replacement or a full refund for the affected item. However, we do not accept return for vapes products for health and safety.

C. Perishables

We do not accept returns or offer refunds for perishable items (e.g., fresh meat, frozen goods, cheese) unless they arrive spoiled due to clear negligence on the part of the shipping or packaging process.

By using the Site, you represent and warrant that: (1) you have the legal capacity and agree to comply with these Terms; (2) you will not use the Site for any illegal or unauthorized purpose; and (3) your use of the Site will not violate any applicable law or regulation.

Unless otherwise indicated, the Site and all content, including but not limited to the source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us, and are protected by copyright and trademark laws. Luso-Brasileiro Food & Wine and its logo are our trademarks.

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Site or our products, even if we have been advised of the possibility of such damages.

These Terms shall be governed by and defined by the laws of [Insert Governing Jurisdiction, e.g., England and Wales]. The courts of [Insert Governing Jurisdiction] shall have exclusive jurisdiction to resolve any disputes arising under these Terms.

If you have any questions about these Terms, please contact us at:

Luso-Brasileiro Food & Wine
261 Anlaby Road
Hull
HU3 2SE
England, United Kingdom